What Travelers Need to Know About the Vistara-Air India Merger: Ensuring Hassle-Free Journey

As Vistara is all set to merge with Air India, significant changes are on the horizon for its customers. Starting November 12, 2024, Vistara flights will be operated under the Air India brand. This means that travelers booking flights on Vistara from that date will be redirected to the Air India website. Here’s what you need to know to ensure a smooth travel experience during this transition.

Verify Your Booking Details

Before your trip, it’s essential to verify your booking details. Passengers can check for updates by visiting the Air India website or using their mobile app. Simply enter your PNR number and last name to view your booking status. On the day of your flight, check in at the Air India counter at your airport.

If you booked through a travel agent, it’s a good idea to reach out to the Air India Call Centre or manage your bookings on the Air India platform for any changes.

Understand PNR and E-Ticket Changes

While your PNR number will remain unchanged after the merger, you will receive a new ticket from Air India, which will have a different e-ticket number. It’s advisable to keep both your original Vistara ticket and the new Air India ticket handy to avoid any travel disruptions or issues.

Stay Updated on Flight Operations

Although flight schedules are expected to stay consistent, changes may occur after the merger. Air India’s customer service team will notify passengers of any updates via email or SMS. To ensure a hassle-free experience, make it a habit to check the flight status regularly on Air India’s website.

Review Your Baggage Allowance and Lounge Access

If you purchased excess baggage with your Vistara booking, it will automatically carry over to your Air India flight after the merger. Keep your receipts for any excess baggage fees to avoid complications at the airport.

Regarding lounge access and other special services purchased with your Vistara ticket, these may not be valid on Air India-operated flights. However, Vistara has pledged to refund customers for these services where applicable.

Rescheduling and Cancellations

For those needing to reschedule or cancel their flights, the operating airline's policies—either Vistara or Air India—will apply. It’s advisable to contact the appropriate customer care team for assistance with any changes to your itinerary.

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