DHL to suspend B2C shipments over $800 to US citing new customs rules

DHL Express , the logistics arm of Germany’s Deutsche Post, will temporarily suspend global business-to-consumer (B2C) shipments exceeding $800 to recipients in the United States starting April 21, citing recent changes in US customs regulations , Reuters reported.

According to a notice posted on DHL’s website — metadata of which indicated it was compiled on Saturday — the move comes in response to updated customs clearance rules that have significantly tightened the processing of higher-value packages. Under the revised regulations, all shipments valued over $800 now require formal entry processing. The previous threshold stood at $2,500 until it was reduced on April 5.

Reuters noted that while business-to-business (B2B) shipments will continue, they may experience delays due to the enhanced clearance procedures. Meanwhile, shipments valued under $800 — whether B2B or B2C — remain unaffected by the new rule.

DHL described the move as a "temporary measure" in its statement, aimed at adapting to the changing regulatory environment. The company reiterated that it is working closely with customers to help them understand and navigate the new compliance requirements.

Last week, in response to questions from Reuters, DHL said it would continue handling shipments from Hong Kong to the US "in accordance with the applicable customs rules and regulations," and it would support customers through the transition ahead of further changes expected on May 2.

The report also follows recent actions by Hongkong Post, which announced a suspension of sea mail services for goods destined for the US The postal authority accused Washington of "bullying" after the US government revoked tariff-free trade privileges for packages originating from China and Hong Kong.